General Services Manager – Catering & Retail

Brigg, North Lincolnshire
Up to £34,400 per annum | 40 hours per week
5 days over 7 | Working between 7:30am and 4pm

Due to the location and requirement to work across two nearby sites, you'll need a full driving licence and access to your own vehicle.

Are you a customer-focused hospitality or catering professional who enjoys taking ownership, building relationships and developing new ideas?

We’re looking for a General Services Manager to take responsibility for a developing catering, retail and vending service across two nearby workplace locations in Brigg.

This is a slightly different management opportunity. There’s no large team to manage or established operation to inherit. Instead, you’ll have the freedom to work independently, become a key point of contact for the customer and help shape how the service develops.

If you’re proactive, commercially minded and naturally brilliant with people, this could be a great opportunity to make a role your own.

What you’ll be doing

You’ll take ownership of the day-to-day service across two locations, including:

• Managing and developing vending and staff shop services
• Ensuring consistently high standards across both locations
• Building strong relationships with customers and key stakeholders
• Acting as a key link between our operational teams and the customer
• Managing stock, ordering and availability across vending and retail
• Identifying opportunities to improve and grow the service
• Looking for opportunities to develop retail, hospitality and customer participation
• Monitoring service standards and responding quickly to customer feedback
• Working independently and using your own initiative to solve problems
• Supporting the development of new services as the operation grows
• Delivering an excellent customer experience every day

What we’re looking for

For this role, communication and customer service are just as important as your background.

We’re looking for someone who is:

• Previous experience in a Catering Manager, Retail Manager or similar role
• Contract catering experience preferred but not essential
• Highly customer focused, with a genuine passion for service
• Confident building strong relationships with stakeholders
• Able to work independently and take ownership
• Proactive, organised and comfortable using their own initiative
• Open-minded and adaptable as the operation develops
• Commercially aware, with an eye for opportunities to improve participation and sales
• Comfortable managing ordering, stock and day-to-day operational requirements
• A strong communicator who shares information openly and builds trust
• Hands-on and happy to get involved wherever needed

If you’re someone who likes taking ownership rather than waiting to be told what to do, builds great relationships and can see opportunities to make a service even better, we’d love to hear from you. 

Job Reference: com/1211/99834001/52845891/SU #DINE

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!