We are looking for a Receptionist & Facilities Assistant to join our Rapport team, to work at our client sites based in Birmingham. The client is a British multinational risk management, insurance brokerage and advisory company. 

Type of contract: Part-time, permanent

Hours: 32.5 per week (Monday-Friday, 8:30 AM – 4 PM inclusive of a 1-hour break)

Salary: £23,573 per annum

What will you get?

• Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love! 
• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! 
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow. 
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. 
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career! 
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. 
• Give back to community: Take one paid day off annually to support a cause you’re passionate about! 

Main responsibilities

• Providing a warm welcome to guests and covering Reception duties
• Managing meeting room bookings and preparation/set-up
• Supporting with hospitality duties, preparing the guest and client pantry, ordering catering
• Overseeing the post room duties and liaising with couriers
• Assisting the facilities manager on site with ad-hoc tasks

This is a lone working position so the ideal candidate should be able work comfortably on their own without supervision, collaborating closely with the Facilities Manager.
 
 We are looking for someone with great time management, self-discipline, and focus.
 Previous reception experience in a corporate or hospitality environment is preferred, and you must be comfortable working with Microsoft office and preparing reports.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Be passionate about delivering high standard service and going the extra mile.
• Have an outgoing personality and be able to easily build rapport with key stakeholders.
• Be able to demonstrate excellent communication skills, both verbal and written.
• Understand professional etiquette, with great time management, self-discipline, and focus.
• Be proactive, flexible, with great attention to detail and ambition to learn and grow.
• Be proficient in Microsoft Office package and preparing reports.
• Preferably have reception experience in a corporate or hospitality environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.