This is a fantastic opportunity to be part of large and a fun growing team. The Network Team Leader will support operations across 35 buildings and our Dedicated Network team. In addition to support and assist the Guest Service Account Director as well and The Deputy Guest Service Managers by ensuring that all the needs of the client are met and exceeded in a professional and friendly manner.

The role requires flexibility to walk between buildings and adapt to changing business needs. Occasional bank holiday and weekend working will also be required to support operational requirements.

The successful candidate will not only provide operational cover across our portfolio, including annual leave, sickness absence, and lunch breaks across multiple buildings, but will also take responsibility for managing and supporting a team of six dedicated Network Receptionists. As a Team Leader, you will be responsible for driving performance, providing coaching and development opportunities, conducting regular one-to-ones, and ensuring consistently high standards of service across the team.

Type of contract: Part-time, permanent

Hours: 40 per week (Monday-Friday, occasional weekend and bank holiday coverage is required)

Salary: £38,000 per annum

What will you get?

• Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love! 
• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! 
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow. 
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. 
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career! 
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. 
• Give back to community: Take one paid day off annually to support a cause you’re passionate about! 

Main responsibilities

• Being fully responsible for the overall efficient and effective daily operations and service of the Network team.
• Manage the relationship with our building customers, clients, facility team, and other Service partners.
• Supporting and being the first point of contact for team members for questions, helping with problems, and overseeing team members' work for work quality and core values.
• Communicate effectively with the team and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Ensure the correct H&S procedures are followed and documented. This is to include but is not limited to H&S checks, fire awareness procedures, emergency contacts, incidents/accidents/near missed procedures.
• Providing management support in all operational responsibilities including health and safety, risk assessment (once a year), PAT test, fire procedure, handling issues and complaints.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Excellent personal presentation and interpersonal skills.
• Flexibility and taking initiative are key and must have attention to detail.
• Experience in 5-star customer service is an advantage.
•  Excellent communication skills on all levels.
• Proficiency in business administration.
• The ability to work independently as well as in a team.
• Strong time management skills.
• A passion for helping and assisting others.
• A high level of attention to detail.
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible, and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.