We are looking for a Guest Services Ambassador to join our vibrant team of 18 Rapport Ambassadors, based at our client’s offices near Southwark and London Bridge.

Our client is an American global media, marketing and corporate communications holding company, and you will be at the heart of creating a warm, professional and seamless experience for everyone who walks through the door. From delivering first-class reception services and managing reservations to supporting building operations and events, you will play a key role in bringing our client’s workplace to life.

While you will have a primary base, you will also have the opportunity to rotate across different areas, ensuring variety and scope to develop your skills.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM, with flexibility of hours to ensure coverage of high-level events support as required by the business)

What will you get?

• Holiday allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.

• Health Matters: Access wellness programmes, an Employee Assistance Programme, digital GP services, annual health checks, mental health and nutritional consultations, and expert second medical opinions.

• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!

• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

• Gym & Fitness Benefits: Enjoy access to discounted gym and health club memberships, helping you stay active and support your overall wellbeing.

  
  

Main responsibilities

• Deliver an outstanding welcome experience across both ground floor and client floor reception areas, ensuring every guest feels valued.
• Handle queries and requests with professionalism and warmth, working closely with colleagues and service partners to find the best solutions.
• Support the Call Services team, managing calls efficiently and with a friendly, confident approach.
• Produce accurate reports within deadlines, maintaining high standards of organisation and attention to detail.
• Adapt with ease to last-minute requests and a dynamic environment, showing resilience and a positive, can-do attitude.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together
• Bring a positive, can-do attitude with a genuine passion for delivering outstanding customer service.
• Build strong connections through exceptional interpersonal skills, clear communication, and a naturally organised approach.
• Think creatively to find solutions while maintaining sharp attention to detail.
• Stay open-minded, adaptable, and eager to grow by gaining experience across different departments.
• Bring previous reception or call services experience as a bonus, though enthusiasm and the right mindset matter most.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.