We are seeking a professional, personable and highly organised Senior Receptionist to join our client, a reputable law firm in St Paul's. This is a key front-of-house position, responsible for delivering an exceptional first impression and ensuring the smooth day-to-day running of the reception area.

The successful candidate will demonstrate excellent communication and interpersonal skills, alongside the ability to manage a busy reception environment with confidence, discretion and professionalism. Responsibilities will include welcoming clients and visitors, managing incoming calls and enquiries, coordinating meeting rooms and client events, supporting administrative duties and helping the wider legal team. 

We are looking for someone who is proactive, reliable and confident in solving problems independently, anticipating needs and getting things done without constant supervision. They will take initiative, bring fresh ideas and continuously look for ways to improve processes, efficiency and the overall client experience.

As the Senior Receptionist, you will also play an important role in supporting and mentoring reception colleagues, maintaining high standards of client service, demonstrating financial awareness and actively contributing to team engagement and social activities.

This is an excellent opportunity for someone who takes pride in delivering outstanding client service and thrives in a professional, client-focused legal environment.

Type of contract: Part-time, permanent

Hours: 32 per week (Monday-Thursday, on a shift rota basis between 7:30 AM – 7 PM with flexibility required to work until 9:00pm when required to support late meetings and events, depending on business needs)

Salary: £32,523 per annum

What will you get?

• Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love! 
• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! 
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow. 
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. 
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career! 
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. 
• Give back to community: Take one paid day off annually to support a cause you’re passionate about! 

Main responsibilities

• Oversee the day-to-day running of the reception area, ensuring a professional, welcoming and efficient front-of-house service for clients, visitors and colleagues.
• Act as the first point of contact for clients, handling telephone calls, enquiries and correspondence with discretion, professionalism and confidentiality in line with the firm's legal requirements.
• Coordinate meeting room bookings, client appointments and visitor arrangements, ensuring solicitors and legal teams are fully supported.
• Provide guidance and support to reception team members, helping to maintain consistent service standards and assisting with training and daily task allocation.
• Support and actively participate in firm-wide social, networking and team-building activities, helping to build positive relationships and promote an inclusive and collaborative working environment.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.

• Confident and articulate, with the ability to communicate professionally with clients, senior stakeholders, solicitors and colleagues at all levels.
• Able to lead by example, support junior team members, prioritise competing demands and ensure the smooth running of a busy reception environment.
• Demonstrates a polished, approachable manner, with a strong understanding of confidentiality, tact and discretion, particularly within a sensitive legal environment.
• Naturally personable and proactive, with the ability to build strong client relationships, foster positive team rapport and contribute to a welcoming and collaborative workplace culture.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.