At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. 

Are you passionate about food, drink and exceptional service? Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Guest Servies Supervisor to join our team in London. 

Salary: £46,900 per annum

Working Pattern: Monday - Friday, 40 hours per week, 8:30am - 5:30pm

Location: City of London

Key Responsibilities

• Support the planning and delivery of events, VIP meetings and large meetings.
• Coordinate bookings, catering, room layouts, visitor access and audio-visual requirements.
• Act as a key contact for event organisers, clients and suppliers.
• Work closely with Reception, Hospitality, Security and Workplace teams to ensure smooth delivery.
• Maintain accurate event calendars, bookings and event documentation.
• Ensure dietary requirements, costs and event details are captured correctly.
• Provide excellent guest service and resolve or escalate any issues quickly.
• Support reception and wider workplace duties when required.

Our Ideal Candidate

• Previous experience in events, hospitality, guest services or reception.
• Highly organised with excellent attention to detail.
• Confident managing multiple events and changing priorities.
• Excellent communication and customer service skills.
• Professional, proactive and comfortable working with senior stakeholders and VIP guests.
• A flexible team player who stays calm in a busy environment.

What's in it for you?  

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.  

• Personal Development and Training opportunities  
• Life assurance scheme  
• Pension scheme  
• Holiday allowance  
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance  
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion 
• Family friendly support  
• A holiday purchase scheme  
• Regular social events and communication with our leaders  
• Volunteering days  
• Recognition schemes and people award  
• Long service awards  
• Access to some great high street discount vouchers 

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1111/46655001/52845287/SU #Vacherin

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!