People Operations Coordinator | Wimbledon - FTC 

£36,000(pro rata) + excellent benefits including healthcare, wellbeing support, annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

The People Operations Coordinator plays a pivotal role in the successful planning, coordination, and delivery of people operations across the Frontline and Back of House teams for The Championships here in SW19. This role is responsible for ensuring the efficient management of staffing resources and operational logistics, supporting the full employee lifecycle from recruitment and onboarding through to workforce deployment and employee relations.

Acting as a key link between operational teams and the wider People function, the People Operations Coordinator ensures staffing requirements are met effectively, colleagues receive a positive candidate journey, and all activities are delivered in line with company policies, employment legislation, and operational objectives. The role requires strong organisational skills, attention to detail, and the ability to thrive in a fast-paced, high-volume event environment.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

People Operations Coordinator - The Role

Workforce Planning & Resourcing

• Work collaboratively with operational departments to develop dynamic, cost-effective workforce plans for The Championships across Frontline and Back of House teams.
• Support the forecasting, scheduling, and deployment of variable workforce requirements to ensure operational needs are met efficiently.
• Coordinate the delivery and allocation of event colleagues during live event operations, ensuring resources are deployed effectively and workforce challenges are managed proactively.
• Monitor staffing levels, identify shortages or overbooking risks, and implement appropriate solutions to maintain operational continuity.

Recruitment & Onboarding

• Coordinate all recruitment activities, including advertising vacancies, screening applications, arranging interviews, and managing onboarding processes through the Applicant Tracking System (ATS).
• Ensure all pre-employment checks, right-to-work documentation, and starter paperwork are completed accurately and maintained in accordance with company standards and legal requirements.
• Demonstrate a genuine commitment to delivering an excellent candidate experience, ensuring individuals are matched to the most suitable roles based on their skills, experience, and aspirations.
• Continuously review and improve recruitment and onboarding processes to enhance efficiency, effectiveness, and candidate engagement.

Employee Experience & People Operations

• Champion an inclusive and positive colleague experience, continually identifying opportunities to improve the employee journey and promote a culture where individuals can bring their authentic selves to work.
• Act as a central point of contact for colleague queries relating to people policies, procedures, and employment matters.
• Support the Head of People Operations and People Operations Managers with employee welfare matters and employee relations activities.
• Assist with grievance and disciplinary investigations and hearings as required, ensuring matters are handled professionally, fairly, and confidentially.
• Contribute to retention initiatives and support the development of action plans aimed at reducing labour turnover and improving colleague engagement.

Operational Excellence

• Maintain, enhance, and execute people processes relating to accreditation, check-in and check-out procedures, workforce allocation, welfare, staffing shortages, and other operational requirements.
• Support labour scheduling activities, helping to ensure workforce plans align with forecasted demand and budgeted labour costs.
• Assist in the management of People Operations budgets, including areas such as welfare and other workforce-related expenses, ensuring value for money is achieved.
• Manage attendance tracking, timesheet administration, and pay-related queries, ensuring accurate payroll processing and timely issue resolution.

Health, Safety & Compliance

• Ensure compliance with all relevant employment legislation, company policies, and operational procedures.
• Support the delivery and monitoring of Health & Safety requirements across the workforce.
• Ensure mandatory training is completed in line with legal and organisational requirements, including Responsible Service of Alcohol training where applicable.
• Actively participate in Health & Safety meetings and initiatives.
• Demonstrate personal responsibility for maintaining a safe working environment and promoting the health, safety, and wellbeing of colleagues and stakeholders.

Continuous Improvement & Projects

• Support the delivery of wider People projects and initiatives, including process improvements, onboarding enhancements, colleague communications, and training programmes.
• Identify opportunities to improve systems, processes, and ways of working to enhance operational effectiveness and employee experience.
• Undertake additional projects and responsibilities as directed by senior leadership.

Key Relationships

• Head of People Operations
• People Operations Managers
• Heads of Departments
• Client Representatives
• Supplier Partners
• Agency Partners
• Wider AELTC Stakeholders

What we're looking for

Essential

• Previous experience in a People Operations, HR Coordinator, Recruitment Coordinator, or similar role within a fast-paced and demanding environment.
• Experience supporting high-volume recruitment and workforce deployment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent interpersonal, written, and verbal communication skills.
• High levels of attention to detail and administrative accuracy.
• Strong IT proficiency, including experience using Applicant Tracking Systems (ATS), workforce management systems, and Microsoft Office applications.
• Ability to build effective working relationships with stakeholders at all levels.
• Positive, proactive, and solutions-focused approach.
• Demonstrated commitment to delivering outstanding colleague and candidate experiences.
• Flexible and adaptable, with the ability to perform effectively in a live event environment.

Desirable

• Experience working within hospitality, catering, events, or leisure environments.
• Experience supporting large-scale or live event operations.
• Understanding of recruitment market trends and competitor activity.
• Experience working with high-volume, variable labour workforces.
• Confidence using social media and digital recruitment platforms to attract talent.
• Awareness of employment legislation and employee relations processes.

Personal Attributes

• Enthusiastic, engaging, and approachable.
• Highly motivated with a strong work ethic.
• Collaborative and team oriented.
• Resilient under pressure and comfortable working in a fast-paced environment.
• Committed to diversity, inclusion, and creating a positive workplace culture.
• Professional, trustworthy, and able to maintain confidentiality.

What you'll get in return

• Competitive salary with bonus and full company benefits
• Annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.

Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK and Ireland's most significant sporting, arena, and leisure venues. Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue.

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

Together, we create unforgettable experiences - and shape the future of hospitality.

Job Reference: com/0411/68687005/52844322/SU #LevyUK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!