Service Delivery Manager

40 Hours Per Week | Rolls-Royce, Derby

Lead, Innovate & Shape the Future of Workplace Hospitality

We're looking for an exceptional Service Delivery Manager to lead a dynamic food, retail, hospitality and vending operation across the prestigious Rolls-Royce campus in Derby.

This isn't your typical catering management role. You'll be responsible for a fast-paced, multi-site operation serving thousands of customers through restaurants, coffee bars, hospitality services, retail outlets, smart fridges and Starbucks self-serve locations, while leading a team of 23 colleagues to deliver an outstanding customer experience every day.

What You'll Be Doing

• Leading a diverse catering, retail, hospitality and vending operation across multiple locations.
• Inspiring, coaching and developing a team of 23 colleagues.
• Driving commercial performance, sales growth and customer satisfaction.
• Building trusted relationships with Rolls-Royce stakeholders and customers.
• Creating memorable food and hospitality experiences that keep customers coming back.
• Championing innovation, service improvement and operational excellence.
• Supporting exciting growth projects and helping shape the future of the contract.
• Ensuring the highest standards of food safety, compliance and people leadership.

What We're Looking For

You'll be an energetic and customer-focused leader who thrives in a high-profile environment.

You'll ideally have:

• Experience leading catering, hospitality, retail or Soft FM operations.
• Strong commercial awareness and a track record of delivering results.
• Excellent stakeholder management and communication skills.
• A passion for food, service and creating great customer experiences.
• The ability to engage, motivate and develop high-performing teams.
• A hands-on leadership style and a continuous improvement mindset.

Why Join Us?

✅ Lead a flagship workplace hospitality operation within a world-renowned organisation.

✅ Be part of a contract investing in technology, innovation and growth.

✅ Influence exciting projects and future developments across the estate.

✅ Join a business that values ambition, development and career progression.

✅ Make a genuine impact on both customer experience and business performance.

Ready to Take the Lead?

If you're a driven people leader who loves delivering exceptional service, building great teams and making things happen, we'd love to hear from you.

Apply today and help redefine the food and hospitality experience at Rolls-Royce Derby.