We are looking for a Front Office Supervisor to work as part of the Rapport team, based at our client's offices in the heart of the City of London. As you will eventually be involved in managing an additional building, your title will progress to Cluster Supervisor.
 
 The offices are owned and managed by our client, who is one of the most successful and recognisable property asset companies in the UK. You will be the face of the brand in our client's high-specification offices in an architecturally striking building. You will look after multiple reception sites to provide the highest level of service and ensure that the customer’s needs are in the centre of everything you do.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 7:30 AM – 5:30 PM)

Salary: £37,568 per annum

What will you get?

• Holiday Allowance: Enjoy 25 days’ annual leave (pro rata) plus bank holidays once you have been with us for two years, giving you even more time to relax, recharge, and do what you love!
• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Lead and support the Ground Floor Reception team, ensuring the highest standards of service are consistently delivered.
• Provide an exceptional experience for employees, guests, customers, and service partners, in line with agreed service levels, policies, and procedures.
• Oversee the day-to-day operation of the reception and lobby areas, ensuring a professional, welcoming, and seamless visitor journey.
• Act as a visible host within the lobby, engaging with guests and employees and delivering a first-class customer experience.
• Coordinate and manage events and meeting space activity, including oversight of club room bookings and operations.
• Ensure all front-of-house services are delivered efficiently, maintaining excellent presentation standards across reception and communal spaces.
• Build strong relationships with clients, employees, visitors, and service partners, acting as a key point of contact for all front-of-house enquiries.
• Monitor service delivery, proactively identifying opportunities to enhance the workplace and guest experience.
• Support the implementation and compliance of all front-of-house policies, procedures, and service standards.
• Coach and develop team members, promoting a culture of service excellence, accountability, and continuous improvement.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

• Bring a positive, professional, and approachable attitude, with a genuine passion for delivering outstanding service and supporting those around you.
• Take pride in providing exceptional customer experiences, demonstrating accountability, initiative, and a strong commitment to team success.
• Have previous supervisory experience (ideally 1-2 years) and the confidence to engage with senior stakeholders, VIPs, and high-profile visitors within a fast-paced corporate environment.
• Be a confident decisionmaker with a proactive mindset, capable of leading by example and maintaining the highest service standards at all times.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.