Overall Purpose of the Role

To be responsible for delivering the daily operational tasks to ensure a first-class customer experience. The Facilities Assistant will be multi-skilled undertaking a variety of tasks associated with the maintenance of a safe, clean, and hygienic environment.

To be multi-skilled across the 14forty services for flexibility, support, cover and responsibility. Undertaking a comprehensive range of front of house duties including but not limited to; Cleaning, stock ordering, meeting room checks and set up, event co-ordination, job responses, and fault reporting.

To enhance the customer experience by effectively carrying out a range of business activities and cleaning duties in accordance with the client service level agreement and company standards & procedures. You will support the Soft Services Manager and champion best practice within National Gas in pursuit of continuous improvement.

Key Accountabilities

The Facilities Assistant will be responsible for a professional welcome and to be knowledgeable of the building etiquette, and a full understanding of the services on offer to the customers by undertaking a comprehensive range of duties.

• To maintain a high standard of first-class customer care, providing a welcoming Meet and Greet Service, attending to the needs of the client, customer and the changing needs of the business and environment.
• To ensure the site is kept to a high level of cleanliness.
• One stop shop service for customers in relation to all services.
• Meeting room management to include -Meeting room bookings , Meeting room set up and break down,
• Floor management to include - replenishing stock, report faults when required, wires and cabling, cleanliness, furniture and set up, notice board management.
• Managing e-mails and phone lines, answering all queries quickly, efficiently, and courteously.
• Supporting all aspects of visitor management including – Provision of health, safety and fire alarm messaging and arranging transportation where required
• Polite, professional, and friendly at all times with customers, clients, and colleagues.

Personal specification

• Is passionate about delivering excellent customer service and support services to our clients and customers working in a busy corporate environment.
• Acts with honesty and integrity.
• Exceptional interpersonal skills both in person and by phone.
• High standard of personal presentation.
• Ability to accomplish operational tasks with little supervision.

Takes the opportunity to continuously learn and grow

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2610/45134001/52823805/R/BU #SCOT #LI-DNP #14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!