Soft Services Facilities Manager

Compass Group UK & Ireland

About the Role

Compass Group UK & Ireland is seeking an experienced and motivated Soft Services Facilities Manager to lead the delivery of high-quality workplace and support services within a dynamic and customer-focused environment.

This is an exciting opportunity for a facilities professional who thrives on operational excellence, people management, customer experience, and continuous improvement. You will play a key role in ensuring a safe, compliant, and welcoming environment while delivering exceptional service standards to clients, customers, and colleagues.

Key Responsibilities

• Lead the day-to-day delivery of soft services across the site, including cleaning, waste management, front of house, mailroom, workplace services, landscaping, and pest control where applicable.
• Manage and develop site-based teams, fostering a positive, engaged, and high-performing culture.
• Build and maintain strong relationships with clients, stakeholders, suppliers, and service partners.
• Ensure full compliance with health & safety, environmental, and statutory requirements.
• Monitor service delivery against KPIs, SLAs, and customer satisfaction measures.
• Manage budgets, control expenditure, and identify opportunities for service enhancement and efficiencies.
• Oversee supplier and contractor performance, ensuring services are delivered safely and to agreed standards.
• Conduct regular audits, inspections, and quality assurance reviews.
• Drive continuous improvement initiatives that enhance the workplace experience.
• Investigate and resolve customer and client concerns promptly and professionally.
• Produce management reports, operational updates, and compliance documentation.

About You

We're looking for someone who can demonstrate:

• Previous experience within Soft Services Facilities Management, Workplace Services, Hospitality, Contract Catering, Cleaning Services.
• Strong leadership and people management skills, with experience leading diverse teams.
• Experience managing service contracts, budgets, and operational performance.
• Excellent stakeholder engagement and client relationship management abilities.
• A customer-centric mindset with strong problem-solving and organisational skills.
• Knowledge of health & safety legislation and compliance requirements.
• The ability to manage multiple priorities within a fast-paced environment.
• Proficiency in Microsoft Office and facilities management systems.

Desirable Experience

• Experience within corporate, healthcare, education, defence, or commercial environments.
• Experience managing multiple soft service workstreams within a single contract.
• Mobilisation, transformation, or continuous improvement project experience.

What We Offer

• Competitive salary
• Comprehensive benefits package
• Career development and progression opportunities
• Access to industry-leading training and development programmes
• Pension scheme
• Employee Assistance Programme
• Discounts and benefits platform
• Opportunity to work for the UK's leading food and support services provider

Apply Today

If you're an experienced Soft Services Facilities Manager looking to join a market-leading organisation and make a real impact on customer experience and operational excellence, we'd love to hear from you. Join Compass Group UK & Ireland and help create outstanding workplace environments every day.