We are looking for a Client Services Receptionist with a vibrant, engaging personality and a genuine passion for delivering exceptional customer service to join Rapport at one of our client's prestigious London offices. Based at the client's flagship building near London Bridge, home to one of the world's leading Magic Circle law firms, you will be the face of the organisation and the first point of contact for clients, visitors, suppliers, and colleagues. As the person who sets the tone for every visitor's experience, you will provide a warm, professional, and memorable welcome while ensuring the highest standards of service are always maintained. This is a fantastic opportunity for someone who thrives in a client facing environment, enjoys building strong relationships, and is looking to become part of a friendly, supportive, and high performing team.

We are an award-winning team of 22 professionals across two locations. You will join our exceptional Reception team in London while working closely with our Operations Helpdesk team in Newcastle. Together, you will help foster a collaborative, supportive, and unified team culture across both sites.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, on a shift rota basis between 7 AM and 7 PM)

Salary: £37,000 per annum

What you'll get

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Lobby Hosting and delivering a warm, professional, and memorable welcome to guests, clients, suppliers, and colleagues.
• Acting as the first point of contact for all visitors and key stakeholders.
• Liaising with hosts and, where required, escorting visitors to their designated meeting or conference room.
• Reporting, monitoring, and logging faults and maintenance issues to ensure timely resolution.
• Coordinating with key service teams, including catering, maintenance, security, technical support, room bookings, and cleaning, to ensure a seamless customer experience.
• Issuing and managing visitor and contractor passes in accordance with site procedures and security requirements.
• Maintaining a professional, welcoming, and well-presented reception and lobby environment at all times.
• Ensuring all visitor interactions are handled courteously, efficiently, and in line with company standards.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Possess outstanding communication and interpersonal skills, with the ability to handle challenging situations professionally and with confidence.
• Demonstrate initiative by identifying creative ways to improve processes, enhance service delivery, and drive efficiency.
• Be proactive, adaptable, and flexible, with excellent attention to detail and a genuine eagerness to learn and develop.
• Have a warm, approachable personality that enables you to build strong relationships with a wide range of stakeholders.
• Show a genuine passion for delivering outstanding service and consistently exceeding expectations.
• Enjoy working collaboratively as part of a team while taking ownership of your responsibilities and contributing to a positive workplace culture.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.