Purpose

This is a dual role, split across two sites/ departments, requiring x3 days focus at Wisley and x2 days with Craft Crew.

- For Wisley

To deliver general HR support and ensure people quality across a designated Restaurant Associates Venue(s). This role is responsible for talent attraction, recruitment, onboarding, employee engagement, development, and compliance. A core focus is the effective management of the casual workforce with the goal of reducing agency labour.

- For Craft Crew

Working closely with the Head of Craft Crew and the Workforce Manager to – primarily supporting the Craft Crew team with casual worker talent attraction, recruitment, onboarding, and engagement.

This fast-paced role coordinates with and supplies the required casual workers daily into a range of venues, ensuring quality and consistency in our delivery.

Main Duties & Responsibilities

· Talent Attraction

· Recruitment

· Employee Engagement, Development, Wellbeing

· HR Compliance

· Casual Workforce Management

· Knowledge of all systems required for both facets of the business

Key Relationships

· Head of Craft Crew, Workforce Manager

· Restaurant Associates Venue General Manager and site management team

· Compass UK & Ireland HR Community

Personal Profile

An upbeat and driven individual with a strong sense of integrity and a collaborative mindset. Passionate about creating a positive working environment and delivering best-in-class recruitment and onboarding experiences. Committed to achieving operational excellence & enhancing employee experience at every stage of the lifecycle.

Talent Attraction

· Implement innovative strategies to attract top talent aligned with the Restaurant Associates Venues brand and values.

· Build and maintain strong talent pipelines for current and future hiring needs.

· Establish partnerships with colleges, universities, and industry networks to enhance visibility and attract emerging talent.

· Analyse data and recruitment trends to ensure continuous improvement of attraction strategies.

· Achieve targets to reduce agency usage.

Recruitment

· Oversee the end-to-end recruitment lifecycle, ensuring efficient and inclusive hiring practices, focusing on the employee experience.

· Ensure compliance with all legal requirements, including Right to Work and Equality legislation.

· Collaborate with hiring managers to deliver tailored recruitment support and guidance, and implement a structured onboarding process

· Maintain oversight of all recruitment metrics and provide reporting and insights to the leadership team.

· To be able to source candidates through different advertising sources, able to evaluate the required Craft Crew candidate skills.

· The placing of adverts, sifting CV’s, telephone and face to face interviewing, arranging site trade tests and confirming appointment.

· Carrying out/ coordinating the necessary information for a full new starter inductions.

· Understanding specific unit and site manager’s requirements, to match the perfect person(s)/ support staffing required.

· Exceptional customer service to support to site/ department.

· Self-confident and a strong work ethic, with good planning and multi-tasking skills.

HR Compliance

· Ensure rigorous compliance with all HR policies, procedures, and employment legislation.

· Oversee pre-employment checks, onboarding documentation, and system entries to maintain audit readiness.

· Provide guidance and training to managers on policy adherence and fair employment practices.

· Conduct regular audits to identify and address risks, gaps, or inconsistencies in HR operations.

· Ensure documentation and employee records are maintained in accordance with GDPR and company standards.

· Oversee the administration of tracking probationary review meetings ensuring accurate and timely documentation.

· Ensure completion of exit interviews within the patch and analysis trends to present to relevant heads of department.

Casual Workforce Management

· Develop and manage a scalable, flexible pool of casual ambassadors to meet operational demands of both business facets.

· Implement strategies to minimize reliance on agency staff while maintaining service quality.

· Collaborate with operations and L&D teams to engage, retain, and develop casual workers effectively.

· Introduce consistent systems for booking, performance tracking, and communication with casual staff.

· Monitor usage, cost, and effectiveness of the casual workforce and report on key metrics.

Organisational Culture & Behaviour

· Serve as a cultural ambassador, modelling the values and behaviours expected at Restaurant Associates Venues.

· Foster an inclusive and empowering workplace environment.

· Actively promote the business’s employer brand on internal and external platforms, including social media.

· Support and participate in diversity, equity and inclusion (DEI) initiatives.

· Align with CIPD professional standards and embody contemporary HR leadership practices.

Additional Responsibilities

· Deliver or support recruitment-related learning workshops and training sessions for managers and teams.

· Continuously benchmark service delivery against industry best practice to drive innovation and improvement.

· Collaborate cross-functionally to support business transformation and change initiatives.

· Contribute to strategic site/ department planning and project work as required by the relevant head of department.