We are looking for a friendly and professional Corporate Receptionist to join our team and be the first point of contact for visitors and staff at one of our Rapport client’s offices in Leeds.

The client is one of the Big Four leading audit and accounting firms, and you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office. Our team provides excellent service to all clients. We all bring different skills to the table, and that’s what makes us such a strong unit.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM and 4:30 PM, Occasional cover for events out of hours, usually in the evenings)

Salary: £29,647 per annum

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, a daily food allowance!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Greeting visitors warmly and professionally, directing them to the appropriate person or department
• Answering emails and incoming phone calls efficiently and politely
• Managing the reception area, ensuring it is clean, organized, and well-stocked with supplies
• Providing general information about the company and its services to visitors and staff
• Managing visitor access by issuing badges and following security protocols
• Booking meeting rooms and arranging catering as needed
• Assisting the hospitality department during busy periods
• Always maintaining a positive and professional demeanour
• Ensure that maintenance issues are logged with appropriate departments and highlighted to Facilities Manager & GM.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Ideally have a minimum of one year experience in a five-star establishment (e.g. hotel, airline, or corporate environment)
• Possess excellent communication, interpersonal, and organisational skills
• Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Have the ability to prioritise tasks and work independently while remaining flexible and adaptable
• Be able to work as part of the team and create rapport with key stakeholders
• Possess strong attention to detail and accuracy
• Be welcoming, energetic, confident, innovative, passionate about delivering outstanding service
• Display operational effectiveness and ensure all standards are adhered to

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.