We are looking for a Receptionist and Switchboard Team Leader to join our Rapport team of 20 Ambassadors across 2 sites. You will be based at our client’s office near Bank station. The client is a global leader in insurance, risk management and consulting services. They are an international group of partners that provide cost-effective, client-centric, and expertise-driven risk management solutions.

You will be responsible for the reception services and Switchboard facility, ensuring high levels of customer service and a professional front-of-house and back-of-house standard when meeting, greeting, and dealing with internal and external enquiries. You will be a guest-focused at all times, by being approachable and quick to exceed expectations in fulfilling customer needs. The team leader will need to motivate, train and coach the reception team and actively seek new initiatives to further improve the reception service.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday – Friday, on a shift rota basis between 7:30 AM and 6 PM)

Salary: £37,722 per annum

Start date: 1st January 2027

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! 
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Promoting and supporting a first-class and professional front-of-house service to employees, guests, and visitors either in person or over the telephone
• Motivating and leading by example, ensuring the team adheres to the procedures and standards as described in the manual at all times
• Ensuring telephone enquiries are dealt with in line with the company standards in a professional, consistent and efficient manner, minimising missed calls
• Managing the meeting rooms and allocating all the requests whenever possible
• Maintaining efficient relationships and communication with all support departments (AV/Catering/Facilities)
• Providing feedback and coaching staff members, ensuring they are aware of the Rapport standards and requirements, and carry out their duties to the best of their ability in a timely and efficient manner
• Monitoring the work of all Reception and Switchboard team members and assisting with appraisals
• Taking day-to-day responsibility for the smooth operation of the client services areas ant team

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together.
• Have an outgoing personality and be able to easily build rapport with key stakeholders.
• Display excellent personal presentation and interpersonal skills.
• Be highly organised, proactive, flexible, with great attention to detail, problem solving skills, a can-do attitude and ambition to learn and grow.
• Be able to work well under pressure and act proactively and intuitively, with a flexible approach at all times.
• Be passionate about delivering high standard service and going the extra mile.
• Ideally have at least 1 year of experience in a similar role in a 5-star hotel or corporate environment.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.