Warehouse Manager - The Excel, London | Full-Time / Permanent

£36410 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

ROLE PURPOSE:

The Warehouse Manager is responsible for leading the day-to-day warehouse operation at ExCeL London - Levy restaurants , ensuring all Back of House stock, equipment, goods receiving and dispatch procedures are delivered efficiently, safely and in line with event deadlines, operational requirements and budget expectations

Reporting directly to the Deputy Head of Back of House, the Warehouse Manager will take the lead on the operational aspects of the warehouse, supporting the wider Back of House function through strong organisation, effective stock control, cost awareness and high service standards.

The role will support the Deputy Head of Back of House in delivering departmental objectives, maintaining supplier and contractor relationships, ensuring compliance with health and safety standards, and driving operational consistency across warehouse and loading bay activity.

Core Focus of the Role

The Warehouse Manager is the operational lead for the warehouse and loading bay, ensuring the department runs smoothly on a daily basis while supporting the Deputy Head of Back of House in delivering wider departmental goals. The role combines operational control, team supervision, stock accuracy, cost management and compliance, ensuring the warehouse function consistently supports excellent event delivery.

KEY RESPONSIBILTIIES:

Warehouse Operations:

• Lead the daily warehouse operation, ensuring all activities are organised, efficient and aligned to event requirements and operational deadlines.
• Manage picklist procedures in liaison with the operational and culinary teams, reporting shortages promptly and proposing suitable alternatives where required.
• Oversee all goods receiving procedures, ensuring deliveries are checked accurately and shortages, damages or discrepancies are reported immediately to suppliers and communicated internally.
• Ensure all hired equipment collections and returns are managed efficiently, escalating any losses or issues to the Deputy Head of Back of House and helping minimise cost impact.
• Maintain high standards of organisation, cleanliness and tidiness across all warehouse and storage areas, with particular focus on equipment storage and accessibility.
• Oversee the loading bay operation to ensure safe, timely and effective movement of goods and equipment.

Stock Control and Cost Management:

• Manage stock holding levels for linen, disposables, chemicals and other warehouse-controlled items, ensuring availability while avoiding unnecessary overstock.
• Carry out monthly stocktakes for disposables and chemicals, investigating and explaining discrepancies.
• Support the quarterly CCG stocktake process, reporting findings and assisting with discrepancy investigations.
• Support the annual equipment stocktake and contribute to accurate reporting of financial outcomes.
• Monitor warehouse-related costs, including breakages, losses, consumables and hired equipment charges, and take action to control spend in line with departmental targets.
• Take proactive steps to reduce breakage of china, glassware and equipment, ensuring losses are logged, monitored and explained.

Team Leadership and Support:

• Supervise and support the warehouse team, ensuring clear direction, strong working standards and effective day-to-day performance.
• Support the Deputy Head of Back of House in developing team capability, improving ways of working and driving accountability across the department.
• Conduct regular team briefings and provide operational guidance to ensure service standards are consistently met.
• Contribute to appraisals, performance reviews and succession planning activity where required.
• Support training completion and ongoing development of team members in line with role requirements ( E-learning ) .

Compliance, Health & Safety:

• Support the Deputy Head of Back of House in ensuring full compliance with company procedures, departmental SOPs and Levy standards.
• Take ownership of health and safety practices across the warehouse and loading bay operation.
• Ensure all equipment is used, stored, transported and handled in line with HSE procedures and safe working practices.
• Ensure all warehouse activities and maintenance processes are carried out in accordance with HSE principles and guidelines at all times.
• Promote a strong safety culture within the team and ensure all mandatory H&S training is completed and kept up to date.

Stakeholder and Supplier Management:

• Build and maintain effective working relationships with internal departments, external suppliers and contractors to support smooth service delivery.
• Liaise with operational, culinary and logistics teams to ensure warehouse support is aligned with business needs.

Continuous Improvement

• Drive improvements in warehouse processes, standards and operational efficiency.
• Identify opportunities to improve stock control, service delivery, cost management and team performance.
• Support the Deputy Head of Back of House in achieving Levy compliance objectives, including Signature Self-Assessment and other operational standards.
• Contribute to departmental performance improvement initiatives and support delivery against business targets. 

PERSON SPECIFICATION:

Experience: 

• Previous experience in a warehouse, logistics or Back of House management role within hospitality, events or a fast-paced operational environment.
• Strong understanding of stock control, goods receiving, storage procedures and warehouse organisation.
• Experience leading operational teams and managing day-to-day workflows.
• Good financial awareness with the ability to monitor costs, losses and stock-related spend.
• Strong communication skills with the ability to work effectively across departments and with suppliers.
• Good understanding of health and safety requirements within a warehouse or operational environment.
• Able to work under pressure and meet tight deadlines in a dynamic events environment.

Hours of Work

Hours of work will be determined by the needs of the business and subject to the Working Time Directive and any Workforce agreement that is in place.  This role will involve evening and weekend working.

Benefits:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1510/60105001/52839898/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!