Retail Catering Supervisor
Location: IWM Duxford, Duxford, Cambridgeshire
Salary: £29,120 per annum

Contract: Full-Time, Permanent, 5 over 7 days, 40 hours per week

What can we offer you: 

• A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged.
• 20 days annual leave (Excluding bank holidays and national holiday days)
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• No shortage of delicious food
• Free on site car parking for staff

We’re looking for two proactive and motivated Retail Catering Supervisor's to support the day-to-day operations of the cafe and retail food outlet operation on site at this popular, historic, tourist attraction. The site is located just off J10 of the M11, with free on site car parking for staff. This is a hands-on role where you will work to deliver excellent service, maintain high-quality standards, and ensure the operation runs smoothly during service periods, with a great front of house team. 

At Restaurant Associates, we celebrate individuality and nurture talent. As the Retail Catering Supervisor, you’ll gain valuable experience in a high-volume visitor environment, receive ongoing support from the leadership team, and have the opportunity to develop your career in hospitality management.

In this role, you will actively supervise catering operations, ensuring that excellent service is delivered, maintain food quality, and follow all operational and health & safety procedures. You will lead by example, working alongside your team during service periods, and supporting the wider catering operations team in delivering a profitable and compliant operation.

Key Responsibilities:

• Supervise and support the café and retail food outlet teams during service, providing hands-on leadership to deliver excellent customer experiences.
• Deliver exceptional customer experiences, ensuring service and product quality exceed expectations.
• Assist with training, coaching, and development of team members.
• Monitor stock, food quality, and operational processes, ensuring compliance with health & safety and food safety standards.
• Support the Café Manager in achieving financial and operational targets.
• Communicate effectively with the team, clients, and visitors to ensure smooth operations and high satisfaction.
• Assist with reporting, record-keeping, and daily operational tasks as required.

About You:

• Previous experience in a supervisory or team-leading role within a café, retail catering, or public catering environment.
• Hands-on approach, comfortable working alongside the team during busy service periods.
• Strong organisational and communication skills.
• Ability to motivate, coach, and support team members to deliver excellent service.
• Flexible, adaptable, and able to thrive in a fast-paced, visitor-focused environment.
• Basic financial awareness and understanding of operational targets.
• Knowledge of health & safety and food safety standards.
• Experience in contract catering or managing high-volume visitor-led operations.

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first.  Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.

Job Reference: com/3009/90346001/52836873/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!