Catering Manager - Sheffield 

£32,775 per annum | Monday to Friday

Are you an experienced Catering Manager who knows how to deliver great food, exceptional customer service and a high-performing operation?

Eurest is looking for a confident and commercially minded Catering Manager to lead our catering operation at Virgin Media O2 in Sheffield.

This is a fantastic opportunity to take ownership of a new and improved food and service offering within a busy call centre-based office, working alongside senior business leaders and a valued client team.

We’re looking for someone who can build strong relationships at the highest level, lead from the front and consistently raise the bar.

The Role

As Catering Manager, you’ll take overall responsibility for the day-to-day catering operation and the team on site. You’ll ensure that standards, service and customer experience are consistently excellent, while keeping a close eye on commercial performance.

You’ll be responsible for:

• Leading, motivating and developing the on-site catering team.
• Building and maintaining strong relationships with senior client stakeholders.
• Managing the full day-to-day operation and ensuring service levels never drop.
• Taking ownership of HSE, HR, Profit Protection, PCI, food safety and compliance.
• Managing GP performance, with a target of 40%.
• Monitoring and controlling stock, purchasing and wastage.
• Taking full responsibility for ordering and planning the weekly menu for this smaller site.
• Managing stock takes and ensuring accurate Nexus accounts.
• Monitoring and delivering against customer satisfaction measures, including "Did We Make You Smile", with a target of 10% monthly.
• Ensuring all daily HSE standards are maintained.
• Managing HACCP and food safety procedures.
• Ensuring compliance with Natasha’s Law, allergen management and food safety legislation.
• Ensuring safe working practices, including manual handling requirements.
• Working closely with Compass and the client to continually improve the food offer and overall customer experience.
• Supporting the team as a hands-on leader when required.

Raising the Bar

This role is about more than simply managing a catering operation.

The Virgin Media O2 site is focused on delivering a new and improved food and customer service experience, and we want someone who can help make that vision a reality.

You’ll have the opportunity to shape the offer, listen to customers, work closely with senior stakeholders and continually look for ways to improve.

The successful candidate will be someone who takes ownership, spots opportunities and doesn't settle for "good enough."

What we're looking for

You'll ideally have:

• Previous experience as a Catering Manager within a B&I contract catering environment.
• Strong commercial awareness and experience working to an achievable GP target.
• Proven experience managing and developing a catering team.
• Confidence building relationships with senior client stakeholders.
• Strong understanding of stock, purchasing and wastage control.
• Experience managing ordering and menu planning.
• A good understanding of HACCP, Food Safety, Health & Safety, Natasha’s Law and allergen management.
• Knowledge of manual handling and workplace safety requirements.
• Strong organisational skills and attention to detail.
• The ability to balance commercial performance with an excellent customer experience.
• A hands-on, collaborative approach – someone who is happy to lead the team but also roll up their sleeves and get involved.

Why Eurest?

At Eurest, we’re passionate about creating food and experiences that make a difference to people's working day.

This is an exciting opportunity to join a site where there is a real focus on improving the food offer, strengthening customer service and raising standards.

If you're an ambitious Catering Manager who can build trusted client relationships, lead a team and deliver commercially, we'd love to hear from you.

Ready to raise the bar? Apply today and join Eurest.