We are Company of Cooks, and we believe brilliant food and drink start with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. 

Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. 

Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Senior Events & Operations Manager to join our team at Royal College of Physicians. 

Salary: £35,000 per annum

Location: Royal College of Physicians, L7 3FA

Shift Pattern: 5 over 7 shift pattern, 40 hours per week

Key Responsibilities:  

• Support the General Manager with the day-to-day running of a busy conference, events, hospitality and banqueting venue, deputising in their absence.
• Lead, motivate and develop front-of-house, events, porter and casual staffing teams, promoting a high-performing and customer-focused culture.
• Oversee the delivery of conferences, meetings, hospitality and banqueting events, managing events of up to 600 delegates and hospitality functions of up to 200 guests.
• Ensure all client requirements are delivered to the highest standard, building strong relationships and providing exceptional customer experiences.
• Manage venue presentation, event set-up, cleanliness and operational standards across all public areas and event spaces.
• Support recruitment, training, rotas, performance management and workforce planning to ensure operational excellence.
• Control labour costs, operational expenditure and venue resources while identifying opportunities to improve efficiency and profitability.
• Drive continuous improvement initiatives, enhancing service delivery, operational processes and customer satisfaction.
• Ensure compliance with all health & safety, food safety, licensing, HACCP and company policies, maintaining a safe and compliant working environment.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free meals
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2809/47661001/52836047/SU #CompanyofCooks

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!