Job Description

Café Supervisor

Location: National Railway Museum, York

Salary: £27,600 per year

Contract Type: Full-Time, Permanent, 5 over 7 days 

We’re looking for a proactive and motivated Café Supervisor to support the day-to-day operations of the café at the National Railway Museum in York. This is a hands-on role where you will work alongside your team to deliver excellent service, maintain high-quality standards, and ensure the café operates smoothly during service periods. As Café Supervisor, you will support the Café Manager in leading the team, training staff, and providing outstanding visitor experiences.

Why Join Us?

At Restaurant Associates, we celebrate individuality and nurture talent. As Café Supervisor, you’ll gain valuable experience in a high-volume visitor environment, receive ongoing support from the leadership team, and have the opportunity to develop your career in hospitality management.

We offer a competitive benefits package, including:

• 25 days annual leave plus bank holidays
• Free meals on duty
• Exclusive travel discounts
• Access to wellness, mindfulness, and fitness classes
• Digital GP services for you and your family
• Up to 44% off cinema tickets
• Contributory pension scheme
• Career Pathways and MyLearning development programmes

In this role, you will actively supervise café operations, ensuring that team members deliver excellent service, maintain food quality, and follow all operational and health & safety procedures. You will lead by example, working alongside your team during service periods, and supporting the Café Manager in delivering a profitable and compliant operation.

Your Key Responsibilities

• Supervise and support the café team during service, providing hands-on leadership to deliver excellent customer experiences.
• Deliver exceptional customer experiences, ensuring service and product quality exceed expectations.
• Assist with training, coaching, and development of team members.
• Monitor stock, food quality, and operational processes, ensuring compliance with health & safety and food safety standards.
• Support the Café Manager in achieving financial and operational targets.
• Communicate effectively with the team, clients, and visitors to ensure smooth operations and high satisfaction.
• Assist with reporting, record-keeping, and daily operational tasks as required.

Who We’re Looking For

• Previous experience in a supervisory or team-leading role within a café, retail catering, or public catering environment.
• Hands-on approach, comfortable working alongside the team during busy service periods.
• Strong organisational and communication skills.
• Ability to motivate, coach, and support team members to deliver excellent service.
• Flexible, adaptable, and able to thrive in a fast-paced, visitor-focused environment.
• Basic financial awareness and understanding of operational targets.
• Knowledge of health & safety and food safety standards.

Desirable:

• Experience in contract catering or managing high-volume visitor-led operations.

About us

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!