We have a wonderful opportunity for a Front of House Team Leader to join our vibrant and dynamic team at one of Rapport's prestigious client sites. The Team Leader is responsible for the smooth running of the service at Canada Water. Strong team management and communication skills will be required, alongside confidence with IT/ AV and working within a busy environment. 

Contract type: Full-time, permanent

Hours: 40 per week (Tuesday-Saturday, shift rota basis between 7 AM and 7 PM)

We’re looking for someone who’s comfortable with occasional overtime, including finish times up to 9pm and some weekend work when required.

Salary: £38,600

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Team management: leading, motivating and supporting the team day‑to‑day, ensuring clear communication, strong performance, and a consistently high standard of service delivery
• Administration and financial oversight: managing key administrative duties, supporting budget tracking, handling invoices and ensuring accurate, timely financial processes
• HR management: assisting with recruitment, onboarding, training, performance conversations and maintaining a positive, compliant and supportive working environment
• AV/IT support: providing a reliable support function for AV and IT needs, coordinating with technical teams, troubleshooting basic issues and ensuring smooth meeting and event delivery

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Be an up-beat team player with integrity and a can-do attitude
• Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
• Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
• Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.