Floor Manager

Location: Nettle at The Conduit

Reporting to: Restaurant Manager
Working Closely With:  Restaurant Manager & General Manager,

£38,000 - £40000 +Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience.

This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.

About Nettle

Nettle is a new rooftop restaurant at The Conduit in Covent Garden, created in partnership with Levy UK.
 
Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes. Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.
 
 More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation. Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.

Nettle is a collaboration between The Conduit and Levy UK.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Floor Manager - The Role

       Service Leadership & Floor Ownership

• Take full ownership of the floor during service, ensuring smooth and efficient operations
• Lead and direct the team, managing pace, priorities and service flow
• Be visible on the floor, engaging with guests and supporting the team
• Ensure all areas are service-ready and maintained throughout the shift

      Guest Experience & Standards

• Deliver a consistently high standard of guest experience
• Build strong relationships with members and guests, recognising preferences
• Proactively manage guest feedback and resolve issues effectively
• Ensure service standards are maintained and improved throughout service

      Team Leadership & Support

• Lead and support front of house team members during shifts
• Run pre-service briefings and communicate key information clearly
• Provide real-time coaching and feedback during service
• Support the development of Supervisors and junior team members
• Act as a key link between the team and management

      Operations & Coordination

• Ensure all service areas are organised, stocked and ready
• Maintain coordination between front of house, kitchen and bar teams
• Support opening and closing procedures
• Ensure adherence to SOPs, checklists and company standards
• Assist with rota execution and team deployment during shifts

       Commercial & Operational Awareness

• Support efficient labour deployment during service
• Drive upselling and revenue opportunities through the team
• Assist with stock control (linen, glassware, crockery, etc.)
• Support accurate cash handling and end-of-day procedures

      Compliance & Standards

• Ensure compliance with health & safety, food hygiene and licensing regulations
• Maintain high standards of cleanliness and organisation
• Ensure correct use of systems (POS, reservations, scheduling tools)
• Report maintenance or operational issues promptly

       Collaboration & Culture

• Work closely with Assistant Restaurant Manager and Restaurant Manager
• Support cross-functional collaboration across kitchen, bar and FOH
• Contribute to a positive, inclusive and high-performing team culture
• Represent the values of Birchwood, The Conduit and Levy

What we're looking for

Skills & Experience

• Experience in a supervisory or floor management role
• Strong understanding of restaurant service and operations
• Confident leading a team in a fast-paced environment
• Excellent communication and organisational skills
• Passion for hospitality and guest experience

Key Competencies

• Confident and decisive leader
• Strong organisational and multitasking skills
• Calm and solutions-focused under pressure
• Highly present and engaged on the floor
• Positive, proactive and team-oriented

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2107/44045001/52821818/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength