Team Leader | Theatre, Bars & Cafes

Team Leader

Location: National Theatre

Reporting to: Supervisors, Duty Managers.

World Class Hospitality

National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.

Responsibility

• Overseeing your section and staff in your department

• Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case.

• Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes.

• Support the team in your section with customer / equipment / process issues etc.

• Follow the See, Care, Share guidelines.

• Always staying vigilant to security matters.

• Lead by example in appearance, approach, and professionalism and train where needed.

• Ensure you section is aware of any promotions, events, bespoke requests within the NT.

• Pre-empt customers’ needs and provide a tailored level of customer service, always aiming to exceed expectations.

• Supporting your section to ensure all HSE, compliance, statuary regulations and legal requirements are met.

• Undertake any training and professional development as determined by your managers.

• Ensure wastage is recorded correctly.

• Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team.

• To ensure the opening and closing procedures of your section are adhered to.

• Carry out daily briefings to your section.

• Adhere to all Compass / Levy policies and procedures,

• Any other duties that are reasonably required of you.

Personality

• Experience of working in a similar role and ready to hit the ground running.

• Excellent communication skills

• Ability to work under pressure while maintaining a professional and personable approach.

• Excellent customer service skills.

• Having and creating clear processes to ensure deadlines are met and control processes are always in place.

• Awareness of COSHH

• Knowledge of EPOS and procurement systems (Desirable)

• Flexible – you will be required to work evenings, weekends, and bank holidays.

• Excellent, confident communication skills are essential.

• You must be an approachable and welcoming person and take initiatives to ensure your customers are having the best possible experience.

• The ability to work under pressure whilst maintaining a professional approach and always providing an efficient and effective service.

• You will be a highly enthusiastic and motivated team player who can demonstrate a genuine passion in creating and providing first class customer service alongside your colleagues.

• You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures.

• A smart, well-groomed appearance is essential (basic items of uniform will be provided)

Benefits

• Careers Pathway – a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience.

• Perks at Work – access to savings and discounts for everyday shopping and experiences.

• COA – Community Online Academy is a free wellbeing resource where you can join interactive a recorded classes (kids and adults) with top instructors and trainers.

• Generous holiday allowance with the option of to purchase additional leave.

• Private Pension scheme.

• 24/7 Employee Assistance Programme

• Medicash Healthcare and Life Assurance

• Long Service Rewards

• 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop.

• Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.

• Complimentary tickets to shows at the National Theatre (subject to availability)

• O2 – last minute ticket offers where you can purchase tickets for O2 show in the Levy box (subject to availability.)

• Onsite parking – parking is available at a discounted rate of £4 per day.

• Refer A Friend Bonus.

• Free meal at work.