Security Officer

Healthcare Security Officer- UCLH
£13.85 per hour | 42 hours per week | Days, Nights & Weekends (flexible rota)

Do you hold a valid frontline SIA Licence and want a role that goes beyond traditional security work? Ready for a rewarding position where you can genuinely make a difference every day? If so, we’d love to hear from you.

A new opportunity has arisen for a Healthcare Security Officer to join the Medirest team. You’ll play a vital role in maintaining a safe and secure environment for patients, visitors, and healthcare professionals within a hospital setting.

About the Role

You will support clinical teams and hospital staff by ensuring safety, managing incidents professionally, and providing reassurance to patients and visitors.

Key responsibilities include:

• Supporting clinical teams to de-escalate incidents of violence and aggression

• Assisting with patient restraint when required (training provided)

• Responding to incidents across hospital premises and grounds

• Liaising with Police when required

• Conducting internal and external patrols

• Monitoring CCTV, alarms and access control systems

• Managing ID badges and access cards

• Completing incident reports and documentation

• Participating in post-incident reviews and learning processes

• Providing excellent customer service at all times

• Supporting car park management and site safety operations

About You

Our ideal candidate will be:

• Passionate about patient, visitor and staff safety

• Comfortable working in a hospital environment

• Confident communicating with people experiencing distress or mental health challenges

• Skilled in verbal de-escalation techniques

• Empathetic and patient-focused in decision-making

• Willing to undertake restraint and conflict management training

• Knowledgeable (or willing to learn) about public safety procedures, NHS security guidance, and relevant legislation

• Able to work under pressure, independently and as part of a team

• Flexible to meet operational requirements

• Computer literate

Shift Pattern

42 hours per week across a flexible rota including days, nights and weekends (as per business needs).

What We Offer

We recognise your hard work and commitment with a comprehensive benefits package, including:

• Funded SIA licence renewal

• Funded role-specific training and development

• Full uniform and PPE provided

• Free meals on duty

• Exclusive travel discounts with leading providers including TUI, Expedia and Booking.com

• Supermarket savings at Tesco, Sainsbury’s, Morrisons and more

• Digital GP access for you and your immediate family

• Up to 44% off cinema tickets

• Regular staff discount and savings communications

• Cashback rewards across a wide range of brands

• Free wellness, mindfulness and exercise classes

• Share discounts and offers with friends and family

• Contributory pension scheme

• Career Pathways and MyLearning development programmes