Team Leader - Twycross Zoo

Job Description

Join Restaurant Associates, a dynamic division of Compass Group, the world's leading catering company. We create unforgettable experiences in food, drink, and hospitality at some of the most iconic venues worldwide.

We’re seeking a Team Leader with a strong background in hospitality and event management. The ideal candidate will be highly organised, adaptable, and committed to delivering outstanding service while overseeing and executing high-quality events.

If you thrive in a fast-paced, customer-focused environment and are passionate about creating memorable experiences, we’d love to hear from you!

Key Responsibilities:

• Read and interpret function sheets to plan and organize equipment and displays.
• Coordinate with kitchen staff across buildings to ensure timely preparation and delivery of food and beverages.
• Deliver with attention to detail and presentation.
• Ensure all hospitality areas are kept clean, well-stocked, and aesthetically pleasing.
• Manage time effectively to meet delivery schedules and service timelines.
• Foster a team spirit and collaborative working environment between all departments 
• Train and mentor staff to uphold high service standards and excellent customer service.
• Schedule and manage time to ensure efficient service delivery.
• Provide exceptional customer service, addressing any queries or concerns promptly and professionally.
• Maintain a high level of client satisfaction through consistent quality and service excellence.

Qualifications:

• Previous experience in hospitality and events environment is essential.
• Strong organizational and time management skills.
• Excellent presentation and communication skills, with fluency in English.
• Ability to manage multiple tasks and work under pressure.
• A team player with a positive attitude and strong interpersonal skills.
• Knowledge of food safety and hygiene regulations.