General Manager

General Manager – Facilities & Accommodation Services
Location: Goodenough College | Up to £50,000 + Benefits

We’re seeking a proactive General Manager to lead the delivery of cleaning, accommodation, public area, and porterage services at Goodenough College. This is a fantastic opportunity to oversee daily operations in a prestigious environment, ensuring the highest standards of service for residents, guests, and visitors alike.

Reporting to the Head of Operations, you’ll be responsible for creating a culture of service excellence, safety, and continuous improvement while managing people, performance, and resources effectively.

Key Responsibilities

• Oversee daily operations across cleaning, housekeeping, accommodation, and porterage services.
• Lead, motivate, and develop operational teams to deliver consistently high standards.
• Act as the key client contact, maintaining strong relationships and exceeding service KPIs.
• Manage budgets, payroll, stock, and resources to ensure financial efficiency.
• Champion health, safety, and compliance through audits, inspections, and training.
• Drive service improvement, sustainability, and innovation initiatives.

Skills & Experience Required

• Proven experience in managing cleaning, accommodation, or facilities services.
• Strong leadership and people management skills with a hands-on, visible approach.
• Excellent communication, organisational, and problem-solving abilities.
• Financially aware with experience managing budgets and resources effectively.
• Knowledge of Health & Safety, COSHH, and compliance requirements.
• Customer-focused, adaptable, and able to thrive in a busy, multi-service environment.

Desirable: IOSH Managing Safely qualification; CAFM/digital systems experience; formal management qualification.

If you’re ready to lead a high-performing team and deliver outstanding services in a unique and prestigious setting, we’d love to hear from you. Apply today and be part of our success.