Customer Services Assistant - Casual Zero Hours

As a Customer Service Assistant - Casual Zero Hours, you'll be part of a dynamic, fast-paced team, contributing to a positive and friendly work environment across both Northumbria University campus' in the City and at Coach Lane. 

The role offers numerous opportunities from working on a counter in a barista setting, behind the scenes expediting on the food pass, or working a hospitality event as waiting staff. Your hard work will be recognised and rewarded, making it an excellent chance to advance in a supportive setting.

We love food, love great events and are passionate about delivering the best. 

Your key responsibilities will include:

• Preparing delicious, high-quality food that delights our clients and customers
• Crafting eye-catching food and counter displays that draw customers in
• Proudly representing Universities and and embodying our positive brand image
• Handling transactions with ease and operating the cash register efficiently
• Upholding the highest standards of Food Handling & Hygiene
• Ensuring a safe and healthy work environment by adhering to Health & Safety regulations

Our ideal Catering Assistant will:

• Bring a positive, can-do attitude to everything you do
• Show genuine passion for delivering exceptional customer service
• Excel as a supportive and collaborative team player
• Embrace the excitement of thriving under pressure
• Demonstrate impeccable time management and reliability
• Prioritise safety in every task you undertake

Essential:

Desirable: 

• Barista experience 
• Till experience 

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Free tea and coffee 
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

Please note, the closing date of this vacancy is Friday 26th September 2025, should we receive a high volume of suitable candidates we will close this vacancy early, so we would recommend applying as soon as possible.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0409/91083001/52760912/BU #Universities & Colleges

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!