Join a dynamic team where no two days are alike, and growth, collaboration, and excellence are at the heart of everything we do. This role offers the opportunity to work across 7 vibrant reception areas spread over 4 impressive buildings, with regular rotation to keep each day fresh and engaging.

As the welcoming face of the business, you will create exceptional first impressions and build instant rapport with everyone who walks through the door. This is a standing role, ideal for someone who enjoys being on their feet, staying active, and thriving in a fast-paced, people-focused environment. You’ll be part of a professional and passionate team dedicated to delivering outstanding service and memorable experiences for guests, clients, and colleagues alike.

Type of contract: Full-time - This position is being offered as maternity cover on the client site. When the current postholder return, the successful candidate will be supported in securing an alternative role within Rapport or transferred to the Network Team. Should a permanent vacancy become available during at the end of the maternity cover period, there may be an opportunity for the role to become permanent.

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 6 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Providing office, reception, and floor management cover to several locations across Canary Wharf.
•  Welcoming, meeting, greeting, and registering guests at the main reception.
• Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
• Handling all external and internal calls in a professional and timely manner.
• Reporting of all facility-related issues, including health and safety, and following company service and H&S standards at all times.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have previous experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.
• Have passion to deliver excellent guest service in everything that they do.
• Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude.
• Have excellent time management and communication skills (verbal and written).
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Have the ability to work independently and as part of a large team.
• Display excellent personal presentation and interpersonal skills.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.  

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.