Job Title: Apprentice Retail Supervisor 
Salary/Hourly Rate: £14.05 per hour (Sat £0.50, Sun £1.00 per hour extra enhancement) 
Location: Southend on Sea, SS0 0RY 
Reporting to: Restaurant Manager
Hours/Working Pattern: 35 hours per week (Sunday - Saturday 6am to 1.30pm, Mon - Wed 12.30pm to 8pm)
Contractual Requirements: Candidate must be aged 18+ and willing to undergo a DBS check

About the Role

Are you looking for a new challenge? Do you have a passion for delivering excellent customer service and making a positive difference in a healthcare environment? If so, we would love to hear from you.

Join us and take the first step towards building a rewarding career in Healthcare Catering Management through a nationally recognised apprenticeship programme.

We’re currently recruiting for an ambitious Apprentice Supervisor to join our team and help deliver exceptional experiences for on a full-time basis, contracted to 35 hours per week.

This role offers the opportunity to undertake either a Level 3 Hospitality Supervisor Apprenticeship or the Level 3 Operations Team Leader Apprenticeship, you will work alongside a passionate and supportive team, gaining hands-on experience while developing your skills through structured training. In return, you’ll have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.

Upon successful completion of the apprenticeship, you will achieve a nationally recognised qualification and develop the skills, knowledge and experience needed to build a successful career in Healthcare Catering Management.

Your Key Responsibilities Will Include:

• Support the Restaurant Manager with daily restaurant operations
• Supervise, organise and support a front-of-house team of up to 7 employees
• Deliver excellent customer service and professionally resolve enquiries, complaints and feedback
• Monitor food and beverage service to maintain quality and presentation standards
• Assist with opening and closing procedures, cash handling and daily reporting
• Ensure compliance with food safety, health and safety, and company policies
• Train, coach and develop new and existing team members
• Support stock control, ordering and inventory management

Our Ideal Apprentice Will:

• Be friendly, positive and professional, with a strong customer service focus
• Demonstrate excellent communication and interpersonal skills, confidently interacting with customers and colleagues
• Be reliable, punctual and dependable, with a positive, can-do attitude and strong work ethic
• Work effectively as part of a team, supporting colleagues and leading by example
• Demonstrate good organisational skills and remain calm and effective in busy environments
• Be flexible and adaptable, with the ability to work shifts and respond to changing business needs
• Have previous experience in hospitality, retail or customer service, including handling customer enquiries or complaints
• Have experience leading a small team, group or activity, and aspire to progress into a supervisory or management position
• Possess basic numeracy, literacy and IT skills, including confidence using EPOS systems and handling cash
• Demonstrate awareness of health and safety practices and hold, or be willing to obtain, a Food Hygiene Certificate during employment

Benefits Package

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including (but not limited to):

• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare – Free annual healthcare check 
• Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.  
• Pension scheme and Life Assurance 
• Employee Assistance Programme 
• Holiday purchase scheme 
• Sharebuy Scheme 
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees 
• Exclusive Benefits & Wellbeing site (Perks at Work) 
• Entertainment, Health &Wellbeing and Travel discounts
• Shopping discounts – Save up to 15%at high street and online stores by purchasing Shopping Cards
• Vodaphone discounts 
• On-going training & development and career pathways

Sector Information

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Diversity & Inclusion Statement

Compass Group UK & Ireland is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Apprenticeship Funding Requirements

As part of the application process, you will be required to complete a short eligibility questionnaire and participate in a screening call. This enables us to assess your eligibility for apprenticeship funding and ensure compliance with:

• Department for Education (DfE) and Department for Work & Pensions (DWP) requirements;
• Apprenticeship funding assurance requirements; and
• Applicable audit requirements.

Following completion of the screening call, we will review the information you have provided against current apprenticeship funding rules and the requirements of the role to determine your eligibility for the apprenticeship programme.

This is a mandatory stage of the application process and helps ensure that applicants meet the criteria required to undertake an apprenticeship.

Please note: We reserve the right to close this vacancy before the advertised closing date should a high volume of applications be received. We therefore encourage you to submit your application as early as possible.

Job Reference: com/2008/H42402/52821562/STC #Medirest #Compass Apprenticeships